Refund policy

Returns & Refund Policy

We offer a 14-day return policy. You have 14 days after receiving the last item in your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at fhm.olivia@gmail.com. The return shipping address (either an overseas warehouse or China warehouse) will be provided by our customer service team. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods (e.g. food, flowers, plants), custom or personalized products, personal care goods (e.g. beauty products), hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Note: The above exceptions do not apply to customers in the European Union, who retain their statutory rights under EU law.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs For returns outside the European Union, return shipping costs are the customer's responsibility unless the item is defective or incorrect. For EU customers exercising their right of withdrawal: if the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs. If the return is due to personal preference (e.g. you changed your mind or dislike the product), return shipping costs are the customer's responsibility.

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification — regardless of whether the item is on sale.

To exercise this right, please contact us at fhm.olivia@gmail.com before the 14-day period expires.

If the returned item shows signs of use beyond what is necessary to assess its nature, characteristics, and functioning, we reserve the right to deduct an amount reflecting that diminished value from your refund.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right. For claims of damage during shipping, we may request photos of both the item and the original packaging to assess the cause of damage.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned item. Please allow additional time for your bank or card issuer to post the refund. If you haven't received your refund within 14 days of return approval, please contact us at fhm.olivia@gmail.com.