Política de envío

1. Shipping Method Explanation
To optimize your receiving experience, we will intelligently ship your order from either our collaborating warehouse in China or the United States, based on inventory and logistics efficiency. The system will automatically match the best shipping route for you and calculate the corresponding shipping costs and delivery time.

2. Shipping Methods and Delivery Times

North American Local Delivery (Shipping from US warehouse)
Estimated delivery time: 3–8 business days.

Standard International Direct Mail (Shipping from China warehouse)
Order processing time: Generally 2–5 business days (may be extended during holidays).
Estimated shipping time: 10–25 business days.

3. Shipping Cost Explanation
At checkout, the system will automatically calculate the shipping cost based on your shipping address and real-time warehouse status, and display all available shipping options.

4. Shipping Origin and Customs Duty Notice

Orders shipped from the US warehouse to within the United States will not incur import duties; orders shipped to Canada may incur relevant taxes and fees.

International packages shipped from the China warehouse may incur import duties, taxes, and other fees upon arrival in the destination country. These fees are the responsibility of the recipient. We cannot control or estimate the specific amount in advance.

5. Order Tracking
After shipment, you will receive an email containing the tracking number and tracking link. Tracking information is usually available online within 24–48 hours after shipment. If you still cannot find the information after 3 days, please contact our customer service email: [Customer Service Email].

6. Returns and Damaged Packages

For returns, please refer to our [Return and Exchange Policy Page Link].

If the received package is damaged during transit, please contact our customer service email: [Customer Service Email] within 3 days of receipt, providing your order number and photos of the damaged goods. We will assist you in processing the claim.

7. Delivery Time Expectation
Processing and shipping times vary depending on the shipping origin. The "estimated delivery time" displayed on the checkout page is a reliable reference provided by us.

8. Policy Updates
We reserve the right to update this policy at any time. The latest version will be the one published on this page.